Employment Type
Full-time, Part-time
Duration of employment
Employment status will change depending on the performance evaluation during the probationary period
Job Location
Remote work possible
Date posted
April 22, 2023
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Position title
Patient Services Specialist - PHRN

The Patient Services Specialist role is responsible for interacting with patients to help them understand healthcare, insurance, and cost of procedures. They may connect patients with doctors and specialists,
review options for treatment, and discuss financial responsibilities. You will assist clients with applying for benefits through hospital charity assistance programs, Social Security, and Medicaid to ensure that
all types of eligible funding for health care services is available for patients. This includes assisting the patients and others to complete forms, applications, and other paperwork.

  • Answer all incoming calls from the patients.
  • Making all/any outgoing calls to the patients
  • Manage the physicians/doctor’s appointment calendar
  • Manage and organize Electronic Medical Records (EMR)
  • Record, review, and take steps to follow-up on and resolve patient complaints
  • Analyze complaints to enhance the overall quality of care
  • Create and maintain record-keeping files and systems for both the physicians and the patients
  • Assure confidentiality of paperwork, documents, and calls
  • Prepare patient charts
  • Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions if necessary and required
  • Maintain timely communication with patients
  • Represent the Client in an approachable, pleasant, and professional manner
  • Work on special projects as assigned by the Client such as Data Entry assignments
  • Minimum of 1-2 years of relevant experience
  • Registered Nurse
Job Benefits
  • Minimum of 1-2 years of relevant experience
  • Registered Nurse
  • Work From Home Setup
  • Full Benefits upon Regularization

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