Employment Type
Full-time
Job Location
Date posted
November 22, 2023
PDF Export
Position title
Medical Administrative Assistant
Description

The Medical Administrative Assistant is responsible for the timely patient flow of the clinic in a
pleasant, professional manner. This individual is responsible for sign-in of patients, accurate
registration, and appropriate wait time before the patient receives services. Requires awareness of
customer service expectations, desire to deal with the public and good communication skills.

Responsibilities

● Completes sign-in of patients documenting arrival time, updating patient demographics and
insurance carrier, printing encounters and racking charts.
● Gathers data for patient registration, obtains consent for treatment, insurance and identification
cards and files all documentation in medical records.
● Verifies coverage and eligibility on new patients by calling third party payors.
● Communicates with patients about correct co-pays and deductibles with expectation of payment
at the time of service.
● Verifies enrollment eligibility and obtains PCP /specialty authorization as needed.
● Updates sliding fee scale applications and/or assists patients in completion of new applications
and documents in off-bill comments.
● Processes cancellation and no-show charts according to protocols.
● Answers incoming calls for adding or canceling appointments to provider schedules.
● Verifies phone number, date of birth and insurance information.
● Verifies and reviews next day provider schedules for errors in scheduling.Prepares and and
notifies patients of schedule changes according to protocols.
● Updates and distributes provider schedules daily.

● Prepares provider monthly manual productivity reports indicating encounters, cancellations and
no-shows.
● Outreach to patients for weekly patient registration.
● Outreach to providers on their schedules and follow ups for patient scheduling
● Assists patients with requests for their medical records following release of medical record policy
and procedure.
● Follow up on provider credentialing
● Performs other duties as assigned.
● Patient Redesign
● Responds to Care Team needs; process auths and referrals.
● Update demographics, register patients, and schedule follow-up appointments
● Communicates with team members and follows directions of Greeter and Facilitator specific to
the patient process

KNOWLEDGE, SKILLS & ABILITIES
● Knowledge of medical office procedures.
● Skill in operating a computer.
● Skill in answering the telephone in a pleasant and helpful manner.
● Ability to work under pressure and still maintain accuracy.
● Ability to establish and maintain effective working relationships with patients, employees,
and the public.
● Knowledge of commercial, Medicare, and Medicaid insurance procedures.

Qualifications

● Excellent Communications Skills
 RN/ Non-RN
● Minimum of 2 years of experience in a US virtual medical office setting.
● Experience in handling high- volume calls
● Training specific in medical terminology, insurance requirements, and customer service is
highly desirable.
● Experience in Prior Authorization, Referrals, Benefits and Eligibility, and Insurance
Verification Knowledge with EMR tools

Close modal window

Thank you for submitting your application. We will contact you shortly!